# Remote Assistance Guide

# Remote Assistance Guide

- #### Click on the start button on your desktop
- [![9uOxEp3URLkgHfXR-image.png](https://wiki.uom.lk/uploads/images/gallery/2026-09/scaled-1680-/nPtVo5ITmscUm3jc-9uoxep3urlkghfxr-image.png)](https://wiki.uom.lk/uploads/images/gallery/2026-09/nPtVo5ITmscUm3jc-9uoxep3urlkghfxr-image.png)
- #### Search for "Quick Assist" and open the application.
- [![image.png](https://wiki.uom.lk/uploads/images/gallery/2026-09/scaled-1680-/nWngDQTfpZqDSjWu-image.png)](https://wiki.uom.lk/uploads/images/gallery/2026-09/nWngDQTfpZqDSjWu-image.png)
- #### Enter the security code that the assistant provides to you in the box and click "Submit"
- [![image.png](https://wiki.uom.lk/uploads/images/gallery/2026-09/scaled-1680-/AgjwB2HsBbv48Eu7-image.png)](https://wiki.uom.lk/uploads/images/gallery/2026-09/AgjwB2HsBbv48Eu7-image.png)
- #### Check the check box denoted by number '<span style="text-decoration: underline; color: rgb(224, 62, 45);">**1**</span>' in the figure, and click 'Allow' denoted by number '<span style="text-decoration: underline; color: rgb(224, 62, 45);">**2**</span>'
- [![image.png](https://wiki.uom.lk/uploads/images/gallery/2026-09/scaled-1680-/jglqc67paeeZ5nxr-image.png)](https://wiki.uom.lk/uploads/images/gallery/2026-09/jglqc67paeeZ5nxr-image.png)
- #### If below window pops up on your screen the assistant can see you. Form this point onward assistant will provide you the necessary instructions.
- [![image.png](https://wiki.uom.lk/uploads/images/gallery/2026-09/scaled-1680-/m05WA7jKxrOBhJRd-image.png)](https://wiki.uom.lk/uploads/images/gallery/2026-09/m05WA7jKxrOBhJRd-image.png)